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Store Update and FAQ | COVID-19

Q: If I order online how long will it be until I get my order?

A: Due to high volume of orders and limited staff, orders will be processed within 1-2 business days. In stock items will ship after processing, most carriers are within 1-5 business days depending on location in normal conditions. Due to high volume of deliveries, Canada post, UPS, Loomis and Fedex are all behind schedule. This could result in delivery times extended past normal date ranges. Please track your order with the appropriate carrier. We have very little control on how fast your package is delivered at this time.

A: Yes, though our hours are subject to change. Visit our locations page for updates. 

Please note we are only operating on a pick-up basis; customers are not permitted to shop in-store to protect the health of our employees and the general public. Our Customer Service Team is offering personal shopping for walk-in customers.

 

Q: What is the best way to place an order?

A: Right now the most efficient way to place an order is online. If you are located in Alberta you can also call us directly during operating hours and place your order over the phone for pick-up or delivery.

 

Q: I have a question about a product; who can I ask?

A: Chat with a real member of our customer service team Monday through Friday between 9 a.m. and 5:00 p.m. MST using our new chat feature.

 

Q: What is Healthcare Solutions doing to protect its customers from COVID-19?

A: We take this pandemic very seriously and have increased our sanitary practices in our stores and warehouses for everyone's protection. Any employee experiencing cold or flu symptoms is sent home for the recommended self-isolation period. 

 

Q: Is your return/exchange policy affected by COVID-19?

A: To protect the health of our customers all soft goods (orthopedic supports, footcare, shoes, & stockings, reusable incontinence products, pillows & cushions, and more) are not returnable.

 

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