Customer Information Regarding COVID-19 DETAILS

Store Update and FAQ | COVID-19

Q: If I order online how long will it be until I get my order?

A: Due to high volume of orders and limited staff, orders will be processed within 1-2 business days. In stock items will ship after processing, most carriers are within 1-5 business days depending on location. Due to high volume of deliveries, Canada post, UPS, Loomis and Fedex are all behind schedule. Please track your order with the appropriate carrier. 

A: Yes, though our hours are subject to change. Visit our locations page for updates. 

Please note we are only operating on a pick-up basis; customers are not permitted to shop in-store to protect the health of our employees and the general public. Our Customer Service Team is offering personal shopping for walk-in customers.


Q: What is the best way to place an order?

A: Right now the most efficient way to place an order is online. If you are located in Alberta you can also call us directly during operating hours and place your order over the phone for pick-up or delivery.


Q: I have a question about a product; who can I ask?

A: Chat with a real member of our customer service team Monday through Friday between 8:30 a.m. and 5:00 p.m. MST using our new chat feature.


Q: What is Healthcare Solutions doing to protect its customers from COVID-19?

A: We take this pandemic very seriously and have increased our sanitary practices in our stores and warehouses for everyone's protection. Any employee experiencing cold or flu symptoms is sent home for the recommended self-isolation period. We have also effectively shut down general public access to our stores and continue to follow legislated COVID-19 recommendations for employers.


Q: Is your return/exchange policy affected by COVID-19?

A: To protect the health of our customers all soft goods (orthopedic supports, footcare, shoes, & stockings, reusable incontinence products, pillows & cushions, and more) are not returnable.


Additional information for customers and health professionals regarding operation of our brick and mortar stores is found below.