Description
You may return most new, unopened items which were not special orders within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
To maintain hygienic standards in accordance with Alberta Health and Health Canada infection and disease prevention initiatives ALL medical, surgical, and rehabilitation equipment and soft supports are non-returnable, unless they have a manufacturer guarantee. Other items we do not return include (but are not limited to):
- Personal Protection Equipment (Masks, Sanitizers, Gowns, Gloves)
- Lift Chairs, Scooters or Power Chairs
- Bedding Accessories
- Breast Pumps
- Compression Stockings
- Ostomy Products
- Support & Braces
- Bathroom Equipment
- Pressure Prevention items (including Sheepskin, Ventopedic)
- Nursing Clothes
- Clearance Items
- Any items marked as non-returnable on the product page
- Special order items
*All returns will be responsible for the shipping charges back to Healthcare Solutions, unless it was in result of an error or a defective product*
We cannot accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more then 30 days after delivery. If you would like to make a return or exchange, you must contact us by phone or email.
Items returned to us without notification will not be eligible for a refund or exchange.
Email: orders@healthcaresolutions.ca
Shipping
CANADA
| ORDER TOTAL VALUE | RATE |
|---|---|
| Less than $50 CAD | $9.99 CAD* |
| Greater than $50 CAD | FREE* |
| *Note:Larger items may require additional charges | |
**CANADA SHIPPING
Some over sized items such as lift chairs, hospital beds, scooters, ramps, tables, heavy gel or liquids or any item with a higher cubic weight may be subject to a fixed higher rate shipping charge.
Please contact us for a shipping quote before purchase at orders@healthcaresolutions.ca. You will always be contacted before payment and shipment on these items.
*Some provinces in Canada may be subject to higher shipping charges due to "remote" locations; such as North West Territories, Nunavut or the Yukon Territories. You will be contacted by our team after you place your order for any additional charges that may be required before shipment.
UNITED STATES
| ORDER TOTAL VALUE | RATE |
|---|---|
| Less than $70 CAD | $20 CAD** |
| Greater than $70 CAD | $30 CAD** |
**US SHIPPING
May be subject to actual shipping charges on heavy or oversize items (Weights, Walkers, Rollators, Beds, Scooters etc). You will be contacted after you place your order with our actual and best rate of shipping to your location.
**Orders to the US may be subject to custom and duties fees.
Healthcare Solutions is not responsible for any charges that occur due to importing, these charges are the responsibility of the recipient. These custom charges vary and we have no way of estimating these fees. For information on these charges, please contact your local customs office.
Note: Clearance items may be subject to a higher shipping charge due to the fact that it is difficult to absorb the shipping costs when we are already selling at our clearance pricing. You will be contacted by our team before shipment in these circumstances
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Fast Free Shipping on Orders of $50
The HoMedics Shiatsu Pro Plus is a kneading massage cushion with heat. The dual kneading shiatsu massager relaxes your back by traveling up and down. The 3-massage zone option allows you to choose between full, upper, or lower back settings. The spot massage option makes for a customizable experience of massaging a specific spot, while the adjustable vibration intensity setting in the seat works to soothe the lower back and thighs. Each massage cushion comes with a programmable remote control and is equipped with an integrated strapping system designed to fit most chairs.
- Dual kneading shiatsu massage mechanism travels up and down, relaxing your entire back
- Soothing heat warms and comforts tired muscles
- 3 massage zones so you can focus on your tense upper back, lower back, or massage your full back
- Spot massage allows you to isolate the massage motion for pin-point relaxation
- Vibration with adjustable intensity in the seat soothes lower back and thighs
- Programmable remote control for convenience and ease of use
- Integrated strapping system fits most chairs