Ottobock Acro ComforT Shoulder Support

You may return most new, unopened items which were not special orders within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

**Customers are responsible for return shipping charges. Except in the case of an error made by us or manufacturer defect**

To maintain hygienic standards in accordance with Alberta Health and Health Canada infection and disease prevention initiatives ALL medical, surgical, and rehabilitation equipment and soft supports are non-returnable, unless they have a manufacturer guarantee. Other items we do not return include (but are not limited to):

• Personal Protection Equipment (Masks, Sanitizers, Gowns, Gloves)
• Lift Chairs, Scooters or Power Chairs
• Bedding Accessories
• Breast Pumps
• Compression Stockings
• Ostomy Products
• Support & Braces
• Bathroom Equipment
• Pressure Prevention items (including Sheepskin, Ventopedic)
• Nursing Clothes 
• Clearance Items
• Any items marked as non-returnable on the product page
• Special order items

We cannot accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more then 30 days after delivery. If you would like to make a return or exchange, you must contact us by phone or email.

Items returned to us without notification will not be eligible for a refund or exchange.

Email: orders@healthcaresolutions.ca

CANADA

**Canada Shipping

Some over sized items such as lift chairs, hospital beds, scooters, ramps, tables, heavy gel or liquids or any item with a higher cubic weight may be subject to a fixed higher rate shipping charge.

Please contact us for a shipping quote before purchase at orders@healthcaresolutions.ca. You will always be contacted before payment and shipment on these items.

*Some provinces in Canada may be subject to higher shipping charges due to "remote" locations; such as North West Territories, Nunavut or the Yukon Territories. You will be contacted by our team after you place your order for any additional charges that may be required before shipment.