Description
You may return most new, unopened items which were not special orders within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
To maintain hygienic standards in accordance with Alberta Health and Health Canada infection and disease prevention initiatives ALL medical, surgical, and rehabilitation equipment and soft supports are non-returnable, unless they have a manufacturer guarantee. Other items we do not return include (but are not limited to):
- Personal Protection Equipment (Masks, Sanitizers, Gowns, Gloves)
- Lift Chairs, Scooters or Power Chairs
- Bedding Accessories
- Breast Pumps
- Compression Stockings
- Ostomy Products
- Support & Braces
- Bathroom Equipment
- Pressure Prevention items (including Sheepskin, Ventopedic)
- Nursing Clothes
- Clearance Items
- Any items marked as non-returnable on the product page
- Special order items
*All returns will be responsible for the shipping charges back to Healthcare Solutions, unless it was in result of an error or a defective product*
We cannot accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more then 30 days after delivery. If you would like to make a return or exchange, you must contact us by phone or email.
Items returned to us without notification will not be eligible for a refund or exchange.
Email: orders@healthcaresolutions.ca
Shipping
CANADA
| ORDER TOTAL VALUE | RATE |
|---|---|
| Less than $50 CAD | $9.99 CAD* |
| Greater than $50 CAD | FREE* |
| *Note:Larger items may require additional charges | |
**CANADA SHIPPING
Some over sized items such as lift chairs, hospital beds, scooters, ramps, tables, heavy gel or liquids or any item with a higher cubic weight may be subject to a fixed higher rate shipping charge.
Please contact us for a shipping quote before purchase at orders@healthcaresolutions.ca. You will always be contacted before payment and shipment on these items.
*Some provinces in Canada may be subject to higher shipping charges due to "remote" locations; such as North West Territories, Nunavut or the Yukon Territories. You will be contacted by our team after you place your order for any additional charges that may be required before shipment.
UNITED STATES
| ORDER TOTAL VALUE | RATE |
|---|---|
| Less than $70 CAD | $20 CAD** |
| Greater than $70 CAD | $30 CAD** |
**US SHIPPING
May be subject to actual shipping charges on heavy or oversize items (Walker,Rollators, Beds, Scooters etc). You will be contacted after you place your order with our actual and best rate of shipping to your location.
**Orders to the US may be subject to custom and duties fees.
Healthcare Solutions is not responsible for any charges that occur due to importing, these charges are the responsibility of the recipient. These custom charges vary and we have no way of estimating these fees. For information on these charges, please contact your local customs office.
Note: Clearance items may be subject to a higher shipping charge due to the fact that it is difficult to absorb the shipping costs when we are already selling at our clearance pricing. You will be contacted by our team before shipment in these circumstances
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Fast Free Shipping on Orders of $50
Tri-Core Comfort Zone Pillow Stay in Your Comfort Zone
The Comfort Zone pillow delivers the same neck support as a traditional Tri-Core pillow with the added benefit of Outlast technology. Outlast interacts with your body to help balance temperature by absorbing, storing and releasing heat. Traditional pillows trap body heat and prevent your body from cooling down. The Comfort Zone pillow manages that buildup of heat and allows you to maintain a more balanced temperature. No more kicking off covers or waking up chilled. Measures 24" x 16" (61cm x 41cm); Mid-Core measures 22" x 15" (56cm x 38cm).
The shaped center provides maximum comfort and flexibility. When sleeping on your back, the center cradles your head to support your neck in its most natural position. As you roll from your back to one side, the Tri-Core pillow again properly supports your neck.
The sides of the pillow are recommended for side sleeping. The neck is gently held in a comfortable position on the raised section of the pillow. As you roll to your back, the center lets your head nestle for the greatest comfort and appropriate support.
Care Instructions
| CARE INSTRUCTIONS |
Hand Washing and Drying:
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